Order Fulfillment

The complete process of receiving, processing, and delivering customer orders, from the point of sale to delivery or pick-up.

Procurement Process

The steps involved in acquiring goods or services for a business, including selecting suppliers, negotiating contracts, and purchasing items.

Vendor Management

The process of managing relationships with suppliers to ensure goods and services are delivered on time, within budget, and meet quality standards.

Supplier Chain Risk

The potential for disruptions in the supply chain due to issues like supplier delays, natural disasters, or geopolitical events, impacting business operations.

Production Planning

The process of organizing and scheduling the production of goods, ensuring that resources, materials, and labor are available to meet demand.

Demand Planning

A forecasting process that predicts customer demand to ensure the right amount of stock is available without overproduction or shortages.

Order Processing

The steps involved in fulfilling a customer’s order, from the moment it is placed to the point of delivery, including inventory checks, packing, and shipping.

Outsourcing

The practice of hiring external companies or individuals to handle certain business tasks or processes, such as manufacturing or customer service.

Customer Feedback

Information provided by customers about their experience with a product or service, used to improve quality, customer satisfaction, and loyalty.

CRM Software

Customer Relationship Management software used to manage interactions with customers, track sales, and improve customer service and retention.

Sales Pipeline

A visual representation of the sales process that tracks leads as they move through different stages, from initial contact to closing a sale.

Customer Retention Rate

The percentage of customers who continue to do business with a company over a specific period, a key measure of customer loyalty and satisfaction.